About
We are the errand, not the shop.
You name a shop and write a list. A local person — an independent contractor, not our employee — goes in and buys it with their own money, as your disclosed agent, and you pay what the register rang up against a photograph of the receipt.
The boundary that decides everything else.
We never hold your money. Every charge is made directly on the shopper’s own payment account, with our fee taken as a separate, published, flat amount — their bank holds the funds, not us. We are not the merchant for anything you buy, we take no percentage of any shop’s sale, and we do not collect sales tax: the shop charges that at its own register, exactly as it would if you had walked in yourself.
What we charge, and what we do not
Our delivery fee is a published figure priced on the work of the run — a base, the miles, a price per item — and nothing on it is a percentage of your groceries, so it does not move with the value of your basket. The per-item price falls as you order with us — and tip your shoppers — down to exactly what the shopper is paid to find an item. Extra copies of the same thing are charged at that same rate, because ten of one tin is one trip to one shelf. Fuel and weather are passed through at 100% — we do not mark up a pass-through — and 100% of a tip reaches the shopper, because our fee is computed before the tip exists rather than after.
There is no order minimum and no small-order fee under any name. A dedicated trip for one item still owes the shopper their $8.00 floor whatever is in the bag, so what is cheap is not a discount — it is sharing a trip that is already happening. The whole driver rate card is published here, and it is the same object the pricing engine reads rather than a summary of it.
The people who shop
They are independent contractors. There is no acceptance rate, no minimum, no shift, no exclusivity and no penalty for turning work down — and none of those exist in the software, not merely in this paragraph. They use their own vehicle, choose their own hours and their own cities, and nothing a customer rates them on can change what they are paid. The agreement they sign is public.
The two names
One company, one platform, two front doors — because a restaurant order and a grocery run are different jobs, and pretending otherwise makes both worse.
Who you are contracting with
Bentonville Digital, in Northwest Arkansas. Every brand above is operated by the same company, under the same terms and the same privacy policy. If something goes wrong with an order, the answers to the common questions are here, and there is a person behind the support box on every page.